Terms & Conditions

Last updated: January 1, 2025

By agreeing to have us work on your computer(s), you are acknowledging that you have read and understand, and agree to the computer repair terms and conditions agreement below. BY SIGNING THE SERVICE AGREEMENT, YOU AGREE TO THESE REPAIR TERMS AND CONDITIONS.

If you are unsure about something, ask us! You will be required to sign an abbreviated paper copy of the terms and we will keep it in your file.

  1. AGREEMENT FOR SERVICE
    • The terms set out below ("Agreement") shall apply to any service we provide to repair your Laptop, Desktop, and/or any accessories ("Device").
    • Reference to "us", "we", and "our" refer to Gainesville IT and references to "you", "your", or "client" are references to you, the customer.
    • If you do not agree to this Agreement, then we are unfortunately not able to provide our services to you.
  2. PROPERTY
    • Any customer's property after 30 days of notification of service completion:
      • that is not collected (and services have not been paid for)
      • or, that is not collected (and services have been paid for)
      • or, were unable to be delivered due to circumstances outside our control
    • Will be considered abandoned and Gainesville IT will take ownership of the property for the purposes of securing the value of the services and materials provided or at our discretion, recycle the property.
  3. LIMITED LIABILITY
    • The client must accept that there are risks associated with the repair or any IT service. Risks could result in damage to your property. It could also mean the loss or corruption of data. Our clients must accept that we are not liable for such damage or loss.
    • In the event of unintentional damage to a client's Device, we will replace the damaged component whenever possible. However, it may be replaced by a secondhand part. This depends upon the cost of the replacement part and/or equipment and the property's value.
    • We recommend that you do a full backup of your data before any repair or IT service is provided by us. (See para 10 below)
  4. CONFIDENTIALITY AND PRIVACY
    • The confidentiality and privacy of your information is outlined in our Privacy Policy.
  5. PAYMENT
    • Payment is due in full upon completion of the agreed service/s. Payment is required prior to the release of the client's property.
    • We reserve the right to charge a late fee of $15 if your invoice isn't paid within 7-calendar days.
    • Computer parts, hardware, or/and software that are ordered or special ordered must be paid in advance.
    • We accept cash, credit/debit cards (Visa, MasterCard), and Cash App. Personal checks are not accepted.
    • We use Square for credit/debit card payment and may incur a prosessing fee of 3%. Your recipt options are text or email.
  6. QUOTES &/OR ESTIMATES
    • Quotes and estimates are non-binding and are intended for informational purposes only so that you can have an idea of projected cost, but unless we have the device in our hands to provide diagnostics, we cant offer an accurate, binding estimate.
    • The Client acknowledges that any cost, other estimates, or forecasts provided by us are subject to change and are contingent upon factors, including without limitation, cost of materials or equipment, pricing methods used by third parties, and market conditions, over which we have no control.
    • The actual price may evolve or change either up or down during the course of servicing your Device.
  7. WARRANTY
    • Any new computer components purchased and installed on a client's behalf are covered by the manufacturers or sellers warranty. They are not covered by a warranty with us. Also, our warranty does not cover customers who provide their own parts to us for repair services.
    • In most cases with a component failing under warranty and it is a repair job that we have previously undertaken, we will supply labor to reinstall the part for no additional charge within 30-calendar days of job completion.
    • We provide a 14-calendar day warranty on our labor for general repairs and IT services and a 10-calendar day warranty on any secondhand parts.
    • Any changes or modifications made by the client during the warranty period that results in errors or damage to the services provided by us will void the warranty. Likewise, our warranty does not cover cracked or damaged laptop or desktop screens, cases, ports, connections, buttons, or any damage caused by computer or computer accessory being dropped, intentionally abused, liquid damage, fire, theft, or any natural disaster.
    • All warranties start from the date of invoice, NOT the date that the device is delivered to or picked up.
    • Refunds will not be issued under any circumstances unless we have determined that a part or service rendered is defective or beyond repair.
  8. VIRUS REMOVAL
    • It's difficult to provide a warranty for this type of service as while a computer may leave our shop clean of all infections, the client's computer may once again become infected either with the same virus or a new type of virus.
    • Should this occur we reserve the right to determine whether the infection occurred after a successful removal service or whether our removal service was not 100% successful. If we determine the error was on our part we will undertake a second removal service at no additional cost.
    • Anti-virus software does not guarantee you to be 100% virus free for the life of the product. An anti-virus program can be overruled by the user at any time and no anti-virus product can protect against 100% of threats. Every client accesses the internet at their own risk.
  9. SERVICES AND PRICING
    • We will always ensure that our services and pricing are up-to-date on our website. Pricing and services that may be advertised elsewhere on the internet may be out-of-date. The prices and services stated on our website shall override any other advertised price.
  10. BACKUP OF DATA
    • You are responsible for making a backup of all your important data before any service is attempted.
    • We will only backup your data if the service specifically requires it. In undertaking a backup we will endeavour to copy all files and data possible. We will not be liable for failure to backup data located in an obscure location, see above.
    • If you request a backup this will incur an additional charge. The backup does not include programs beyond the standard operation system, see below. You will need to re-install any additional programs you had prior to the service.
    • We will only backup your desktop, documents, pictures, music, videos, and download folders.
  11. SCREEN REPLACEMENTS
    • We accept no liability for screen damage caused by a client after replacement as this is not covered under any warranty. Any screen repair faults need to be reported within a maximum of five (5) days of service.
  12. RETURNS AND EXCHANGES
    • We offer a 10-calendar day return and 30-calendar day defective exchange on certain products. See below for specific details on each product.
      ALL RETURNS NEED TO BE ACCOMPANIED BY THE ORIGINAL INVOICE/RECEIPT BEFORE ANY CREDIT OR REFUND IS GIVEN.
      • Hardware: Motherboard, Processor, RAM, Hard Drive, SSD, NVMe, Power Supply, Video Card, etc.
        • Return Period: 10 days (Unopened)
        • Defective Exchange Period: 30 days
      • Desktop Computers and Laptops
        • Return Period: 10 days (Unopened)
        • Defective Exchange Period: 30 days
      • Computer Accessories: Mouse, Keyboard, Speakers
        • Return Period: 10 days (Unopened)
        • Defective Exchange Period: 30 days
      • Software: Operating Systems, Microsoft Office, etc.
        • Return Period: 10 days (Unopened)
        • Defective Exchange Period: N/A
        • Digital or Downloadable content and product keys are non-refundable and non-returnable.
      • Portable Storage Media: SSD's, Flash Drives
        • Return Period: 10 days (Unopened)
        • Defective Exchange Period: 30 days
      • Returning an items suspected as faulty will be tested and if determined the issue was something else, (e.g. a graphics card is returned as the computer is not displaying an image and it was due to a faulty cable) we reserve the right to charge a diagnostic fee.
    • Sales of non physical goods & services are final and sold as is. No refunds, credit, or exchanges will be given.
    • Note: Select products may need manufacturer verification on defects before processing an return.
  13. ON-SITE SERVICE
    • For in-home or in-office services, a person of at least 18 years of age must be present during the entire period services are provided. If no adult is present when the technician arrives, services will be denied and a $40.00 cancelation fee may be charged.
  14. CANCELLATIONS
    • To cancel your in-home or in-office service request, you must contact us at least 1 hour prior to your scheduled appointment.
    • Cancellations that do not occur within this time frame may result in a $40.00 cancellation fee.
    • If the customer is not at the residence or business at the time of the appointment, a no show fee of $40 applies.
    • Fees are at the technician's discretion.
  15. RECOMMENDATIONS
    • We recommend Products based on information obtained via any or all of the following sources:
      • supplier or manufacturer;
      • product specifications;
      • industry publications;
      • experience of our staff; or
      • product selection policies established by us.
    • We are not obliged to check all of the above sources when making recommendations about products. When our recommendations are accepted by the Client, the Client agrees to take full responsibility for the decisions and contracts us to implement the recommendations at the Clients risk.
    • Where a Client requests specific Products and we supply those Products directly, retails those Products, or arranges for the Products to be provided by a third party, this does not constitute a recommendation by us to use the Products, nor does it constitute our endorsement or suitability of the Products.
  16. LAW AND JURISDICTION
    • These Terms and Conditions is governed by and must be construed according to the laws in Tennessee. The Parties hereby irrevocably submit to the jurisdiction of the courts of Gainesville, county of Greene.