Gainesville IT recognizes the importance of protecting your privacy. Our policy is designed to assist you in understanding how we collect, use, and safeguard the personal information you provide and to assist you in making informed decisions when using our site and services.

Introduction

Gainesville IT is committed to protecting the privacy of it's customers. This Privacy Policy outlines how we receive and use the contact information you provide to us in connection with our computer services. By using our services, you agree to the terms of this Privacy Policy.

Types of Information

We receive the following types of personal information from our customers:

• Name
• Email address
• Phone number

Method of Receiving Customer Information

We only receive customer information when you book an appointment with us, whether in person or over the phone. In either case, this information is used to fill out our work order form which must be signed prior to any work being done &/or to store into our invoicing software for future work.

Purpose of Data Collection

We do not share (except as necessary to provide our services or as required by law), sell, lend or lease any customer information. The information you provide is used solely for the following purposes:

• To contact you regarding your appointment.
• To provide updates or changes related to your appointment
• To confirm and remind you of your scheduled appointment.

Device Information And Personal Data

We take the security of your data seriously. For this reason, we do not copy, post or share any data that is stored on customer's device. We do not look at any of the files unless specifically asked to do so.

We may copy data to our local server if asked to provide Data Recovery or Data Backup services. This data is permanently deleted after the completion of these services. Any software we install that is required to provide a particular service, such as virus &/or malware removal, is removed after completion.

Security

We do not store credit card information and we take precautions to protect your information. We do not collect any personally identifying information from mere visitors to our site. Your email address may be collected when you send us an email. If you do business with us, we will collect only the information listed abive, Types of Information, which is necessary to repair your computer.

Policy Modifications

We reserve the right to modify this Privacy Policy if our practices change. If/when changes are made, we will post any changes here and indicate the date it was last modified. We encourage you to visit our website periodically to view the latest version of this Privacy Policy.

User Rights

You have the right to access, update, or delete the personal information we have received from you. If you wish to exercise these rights, please contact us using the details provided below.

Contact Information

Gainesville IT welcomes your comments regarding this Privacy Policy. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (423) 609-3421 or via during business hours Monday to Friday.